Deleting your account

How to delete your account in the app or on the website without the app, the 7 days to cancel, and what is deleted and what stays.

You can delete your account at any time. The deletion is scheduled 7 days after you ask, you are signed out of all your devices at once, and we send you a notice when you ask and a reminder a day before. When the period ends, the deletion is final.

In the app

1. Open Profile and tap Delete account.
2. Read what is deleted and what stays, and type the word delete to confirm.
3. Tap Send confirmation code, then enter the code sent to your phone.
4. The deletion is scheduled 7 days later and you are signed out of the app.

On the website, without the app

Open the account deletion page on the foundation's website, enter the phone number or email of your account, then the code you receive. The code is sent only if that number or email is registered and verified on an account.

If you are signed in on the website, open My account → Privacy and data → Delete my account…: choose your verified phone or email and press Send confirmation code, then enter the code, tick "I understand…" and press the delete button. The deletion is scheduled and you are signed out of the website and all your devices.

Cancelling during the grace period

• In the app: sign in with your number; you see "Your account will be deleted on …" with a Cancel deletion button. Until you cancel, you cannot donate or change your details.
• On the website: sign in; My account shows "Your account will be deleted on …" with Cancel deletion, and until you cancel you can only view your data. Or, without signing in, on the account deletion page enter your number or email, tap Send cancellation code, then enter the code.

What is deleted

• Your phone number, email, name and preferences, and any link to a Google or Apple account.
• Your devices registered for notifications and your in-app notifications.
• Your volunteer profile (skills, availability and approximate area) and the impact cards you shared.
• Your membership of the foundation's team if you are staff (a staff account can also be deleted from the public page with the phone code), and every sign-in session on every device.
• Certificates issued to you: revoked with your name erased, so their verification page shows only "revoked".
• Tree-cutting reports you sent: your name and phone are erased from them and they are unlinked from your account. The report itself (description, location, photos and status) stays, because the foundation may be following it up with the authorities.

What stays and why

• Donations, issued receipts and ledger entries: financial records the law requires us to keep, so they stay without your number, email or account. An issued receipt keeps the name printed on it.
• The audit log stays for accounting and security, without your number or email.

No code arrives, or you no longer have the registered number? Contact the foundation so it can verify your identity and delete the account for you. See the privacy policy.

Last updated: 11 October 2026

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