MuthaberonFrequently asked questions
Short answers about donating, receipts, trees and the app.
Do I need the app to donate?
No. You can donate from the project page on the website directly. The app adds monthly giving, the impact passport and notifications.
I paid but "Donation completed" did not appear.
The gateway's confirmation can take a few minutes. If you completed the payment, the receipt appears as soon as the confirmation arrives. If the payment did not go through, nothing is charged.
I did not get my receipt.
The receipt is issued once the payment is confirmed. If you entered an email it is emailed to you, and in the app it is under My donation history. If you donated as a guest with only your phone, sign in to the app with the same number to find it.
I donated as a guest and then signed up in the app. Where are my donations?
When you sign in with the same number, we link your earlier guest donations to your account and let you know.
When will my tree be planted?
It depends on the project's planting season. You are notified when the trees allocated from your donation are planted, and they appear in your impact passport and on the project page.
How do I know the tree was really planted?
Every planting is recorded in the field with photos and a location, and is published only after a field manager approves it. Scan the QR code on the tree to see its timeline.
Can I get a refund?
Contact the foundation. A refund returns the full amount after the finance manager approves it, and the receipt stays marked "Refunded".
How do I start a fundraising campaign?
On any project page in the app choose Start a campaign. The foundation reviews it before it goes live.
Last updated: 4 October 2026