Help center

Articles

• My account on the website

  Signing in on the foundation's website with your phone or email and a one-time code, what you find in My account, exporting your data, and signing out.

• How does donating work?

  From choosing a project to the receipt: the steps on the website and in the app, and when a donation counts as complete.

• General donations to support the organization

  The difference between giving to a project and a general donation, what its receipt says, and why it is not in published project figures.

• Payment methods

  ZainCash, Qi Card and international cards, currencies and limits, and the safety of your card details.

• Receipts and verifying them

  When a receipt is issued, what it contains, how to download and share it, and how anyone can check it is genuine.

• What does a tree's cost cover?

  Planting, watering and a full year of care, who sets and approves it, and how your number of trees is computed.

• Monthly giving

  Starting in the app or on the website once signed in, a reminder with a one-tap payment link or a card subscription, and pausing, changing and cancelling.

• The tree page and its QR code

  What each tree's page shows, opening it with a QR code or NFC tag, and why its location is sometimes approximate.

• Adopt a tree

  Choosing a specific tree to be yours, the minimum amount, and following it after adoption.

• Certificates

  Donation, adoption and volunteering certificates: when they are issued, where to find them, and how anyone can verify them.

• Transparency and where the money goes

  The approved spending statement, the ledger-reconciled annual report, and how estimated figures are handled.

• Privacy policy

  What the platform collects and why, who processes it on our behalf, how long it is kept, your rights and how to delete your account.

• Terms of use

  The basic rules for using the website and the app and for donating through them.

• Deleting your account

  How to delete your account in the app or on the website without the app, the 7 days to cancel, and what is deleted and what stays.

• The home page and the organization's pages

  What the home page shows (slides and cards), the "Our partners", "About us", "Legal documents" and "Media" pages, and how to open a document.

• How do I volunteer?

  The volunteering form (volunteer types, your days, hours and availability), the code that signs you in, invitations to the events that fit you, and pausing them or deleting your details.

• How do I report tree cutting?

  The "Report tree cutting" form (photos, location, when you saw it, description), the report number and tracking code, the report's statuses, and what stays private.

• Your privacy

  What we keep of your data and why, and what is shown publicly and what never is.

• Frequently asked questions

  Short answers about donating, receipts, trees and the app.